This policy explains how TORVIN AUTO SDN. BHD. 1695782-A/202601033687 processes and delivers orders; the terms below apply to every customer.
1. Where we deliver
Peninsular Malaysia – all states.
East Malaysia – Sabah & Sarawak.
2. How orders are processed
Processing – we process each order within 1–3 business days; weekends and public holidays are excluded.
Dispatch – once the order is processed and dispatched, the customer receives a confirmation email containing tracking information.
3. Delivery windows
Service level – we do not offer overnight or next-day delivery at this time; standard windows apply, as follows:
Variation – all times are estimates; they may vary with courier operations, seasonal holidays or extreme weather.
4. Shipping charges
Cost – free shipping on all orders, regardless of order value or delivery location within Malaysia.
Extras – none: no hidden fees; no additional shipping charges.
5. Tracking
Notification – on handover to the courier, the customer receives an email or SMS with a tracking number and a direct link to follow the package in real time.
Shipment queries: reach us through any of the channels below.
📧 Email: torvinauto@outlook.com
🏢 Address: TINGKAT 2, NO. 38, LORONG DATO YUSOF SHAHBUDIN 29B, TAMAN SENTOSA, 41200 KLANG, SELANGOR
🌐 Website: https://torvinauto.com/contact-us/