This policy explains how TORVIN AUTO SDN. BHD. 1695782-A/202601033687 collects, uses and protects the customer’s personal information on our website; we treat privacy as a priority.
1. What we collect
Personal – name, email address, phone number, shipping and billing address.
Payment – credit/debit card or other payment method details; processed securely by third-party payment gateways.
Order – products purchased, order history, preferences.
Usage – IP address, browser type, device information, pages visited, cookies.
2. Why we use it
Fulfilment – processing and fulfilling orders.
Communication – contact about purchases, support enquiries and promotional updates.
Optimisation – improving the website, services and customer experience.
Security – fraud prevention; protection of the site and its users.
Compliance – legal and regulatory obligations.
3. Who we share it with
No sale – we do not sell or rent personal information.
Service partners – trusted third parties that help run the website: hosting, payment processors, shipping partners.
Authorities – law enforcement or regulators, where required by law.
Obligations – all partners are contractually bound to protect the data to our standards.
4. How we protect it
Measures – industry-standard: SSL encryption, secure servers, regular monitoring.
Limitation – we use every commercially acceptable means; however, no internet transmission is 100% secure.
5. Cookies
Use – cookies and similar technologies enhance user experience, track site performance and deliver personalised content.
Control – the customer may control or disable cookies in the browser settings; site functionality may be affected.
6. The customer’s rights
Access & correction – request access to, or correction of, personal information.
Deletion – request deletion of data, subject to legal or administrative requirements.
Opt-out – unsubscribe from marketing emails at any time.