This policy explains when TORVIN AUTO SDN. BHD. 1695782-A/202601033687 accepts returns, refunds and exchanges; our aim is that the customer receives the correct product in good condition, and the customer should read it before purchasing.
1. Eligibility
Items sold are not exchangeable or refundable, except where:
Wrong item – we sent the wrong item;
Mismatch – the item received does not match the specifications, description, features or information advertised on the website;
Condition – the item arrived spoiled, damaged or defective;
Delay – delivery exceeded the timeline in our Shipping Policy.
2. Evidence the customer must provide
Unboxing video – clear and continuous; it must show the unopened parcel, shipping label, packaging and item received.
First-use video – a clear video of the item’s first use, where applicable.
Supporting documents – photographs, order details or other documents, on our request.
3. How to submit a request
Send – email the request to customer support at torvinauto@outlook.com.
Deadline – within 24 hours of receiving the item.
Rejection – requests after the 24-hour period, or without the required evidence, are not accepted.
Return, refund and exchange queries: reach us through any of the channels below.
📧 Email: torvinauto@outlook.com
🏢 Address: TINGKAT 2, NO. 38, LORONG DATO YUSOF SHAHBUDIN 29B, TAMAN SENTOSA, 41200 KLANG, SELANGOR
🌐 Website: https://torvinauto.com/contact-us/