This policy explains how the customer may cancel an order with TORVIN AUTO SDN. BHD. 1695782-A/202601033687; we recognise that plans change.
1. When the customer can cancel
Early cancellation – cancellation within 24 hours of purchase qualifies for a full refund.
Later requests – after 24 hours, cancellation may not be possible if the order is already processed or shipped.
2. How to cancel
Contact – the customer contacts customer service immediately, quoting the order number.
Verification – our support team verifies the order status and confirms eligibility.
3. How the refund is paid
Method – approved cancellations are refunded to the original payment method.
Timing – the customer should allow 7–14 business days for processing and for the refund to reflect in their account.
Cancellation requests: reach us through any of the channels below.
📧 Email: torvinauto@outlook.com
🏢 Address: TINGKAT 2, NO. 38, LORONG DATO YUSOF SHAHBUDIN 29B, TAMAN SENTOSA, 41200 KLANG, SELANGOR
🌐 Website: https://torvinauto.com/contact-us/